TERMS AND CONDITIONS – Ashanti Limousine Services
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
(Terms Last Updated December 2011)
Please note that bookings can be made online using Ashanti Limousine Services. Hire or any website owned by Ashanti Limousine Services. Bookings will only be taken over the phone on landline or mobile numbers owned by Ashanti Limousine Services. Occasionally we can take bookings and deposits in person when visiting our Operating Vehicle Centre, but only by appointment. Customers cannot visit at our Head Office. Ashanti Limousine Services/Croydon Limousine Hire cannot accept reservations received via other websites or by post, unless agreed in writing in advance. You may only place reservations and make communications with us in English, and all contracts concluded between us will be in English and covered by English law. Ashanti Limousine Services trade only in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their TERMS AND CONDITIONS, rates and fees for international transactions.
Processing of Enquiries: All enquiries will be processed within 48 hours, and contact will be made with you (the Customer) no later than 2 working days after receipt. However it is your responsibility to ensure that you provide us with the correct email address and telephone number. Please contact us if you do not receive an email or a response within 48 hours of booking or quote request. 1. Agreed Price The Agreed price is the price to be paid for the journey as agreed between Ashanti Limousine Services/Croydon Limousine Hire and you the Customer. The times, route (where possible) and other details of the journey are agreed at the time the booking is confirmed. Any requests to modify any of BOOKING details should be made to us in advance of the date of travel and we will endeavor to accommodate minor changes to your requirements, subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to you, the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us. 2. Payment a. All bookings are confirmed by the payment to Ashanti Limousine Service in advance of a non-refundable deposit. b. The balance due is the amount outstanding net of any deposit paid. The balance is due payment in cash at the time and place of the first pick up on the day of hire. When possible, full payment for weddings should be made in advance of the event day to prevent difficulties on the event day. c. Special arrangements are available for contract and long term customers by prior agreement.
3. Cancellation of booking
Cancelling a reservation - Should you cancel your booking then the deposit paid is non-refundable. Additionally, where jobs are cancelled with less than 48 (forty eight) hours notice, the full agreed price becomes due and owing. In the event of cancellation within 14 (fourteen) days of the date of travel (but greater than 7 days), 50% (fifty per cent) of the total agreed price is due and owing. Cancellations within 7 days, 75% (seventy five per cent) of the agreed total price is due and owing. We will charge any cancellation fee to the credit/debit card on file.
To cancel a reservation please call Ashanti Limousine Services/Croydon Limousine Hire on 020 8654 9170.
PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charged to your card on file.
Cancellation By Us – Ashanti Limousine Service reserve the right to cancel the limousine hire contract between us if:
a) The client doesn't accept our terms and conditions and/or refuse to make a deposit payment,
b) We do not operate in your area, or
c) One or more of the limos you have booked is no longer available and we are not able to cover your reservation (although we will endeavor to find an alternative).
If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.
d) Any disorderly conduct in or outside the vehicle or abuse towards the driver by the client or their party during the hire, will result in termination of the contract with no compensation made to the client.
Violation of these terms and conditions will terminate this contract with no compensation made to the client.
4. Grace Period Ashanti Limousine Services/Croydon Limousine Hire strives always to arrive at all pick up points in advance of the times agreed. There may, however, be circumstances that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing, equipment failure and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 20 (fifteen) minutes grace. In any event a grace period is invoked in whole or in part, the time or adjusted times will be made up during or after the period of hire, schedules permitting and there is time before the next client.
5. Damage to our vehicles Damages, (for example broken glasses, damages to seats/bar area, excessive debris in vehicle), subsequent cost's (of repair's) of such damage's to our limousine's hired and used by you the customer and/or your guests howsoever caused, is the responsibility of the person making the booking. Additionally, in the event that a member of the party is sick or soils in the limousine, we will charge for professional cleaning. In all cases we will take £100.00 deposit towards making the vehicle good. Where the booking was secured using a credit/debit card you the customer hereby agree that we may deduct from that card the cost of damages as they have arisen. In the event that a credit/debit card was not used for securing the booking and one is not provided on the night, we will accept cash. Should the additional payment not be made on the night, we will invoice you directly and the booking will be terminated at an appropriate point.
6. Items not allowed in our limousines No smoking, drugs or eating of food will be allowed in our vehicles. No additional alcohol is permitted in the vehicle without the express permission of the booking office. It is illegal and also dangerous to have naked flames in our limousines. Therefore we cannot accept requests to have birthday cakes lit in our limousines or novelty vehicles.
7. Additional Charges/Overtime Overtime charges begin immediately after the end time as set out at the time of booking confirmation. Under this agreement the over time rate per hour or part there of is £85.00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amounts will be charged to the credit/debit card with which the booking deposit was paid. Credit/debit card payment's are subject to 5% (five per cent) surcharge on the transaction amount.
8. Hire type We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.
9. Vehicle supplied We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.
10. Airport Drop Offs/Pick ups: Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are usually unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Ashanti Limousine Services to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes within the given timescale. In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.
11. Setting Down/Picking up Points Due to the size of our limousines, Ashanti Limousine Services/Croydon Limousine Hire cannot guarantee to be able to pick up or set down at or outside the required point.
12. Lost Property Ashanti Limousines Services are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances. However we do have a lost property process in place and any items found will be kept safe for a reasonable period time or until collected by the customer.
13. Breakdown
In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavors to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
14. Complaints Procedure In the unlikely event that you have a complaint concerning a reservation through Ashanti Limousine Services/Croydon Limousine Hire either by:- • Email . We will acknowledge receipt of your email within 2 working days. • Telephone 020 8654 9170 (+44 20 8654 9170 from outside the UK). A senior manager at Ashanti Limousine Services will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.